Meta88 takes the privacy of every member who entrusts us with their personal information seriously. This document clearly and transparently explains how we collect, use, store and protect your data — all in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Important: By registering for or using the meta88 platform, you agree that we may process your personal data in accordance with the terms set out in this Privacy Policy. If you have any questions, please reach out to us at support@meta88.site before continuing to use the platform.
When you use the meta88 platform, we collect several categories of information for the purposes set out in this policy. We only collect data that is genuinely necessary to provide you with a safe, fair, and efficient service. meta88 never collects more information than is required.
Information You Provide Directly: This includes information you provided when registering your meta88 account — your username, Malaysian phone number, password (stored in an irreversible hashed format), and any additional details you choose to add to your profile. During the identity verification (KYC) process, you may be asked to submit a copy of your MyKad or other official identification document.
Financial Transaction Information: When you make a deposit or withdrawal using Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u, CIMB Clicks), we retain a record of each transaction — including the amount, date, time and payment method used. We do not store your full bank account number or payment card details directly; all such information is handled exclusively by our certified payment gateways.
Platform Activity Information: We record your gaming activity on meta88 — including bets placed, games played (Malaysia Super League football, BWF badminton, blackjack, slots, lottery, Virtual Sports and more), amounts wagered and game outcomes. This data is used for transaction processing, dispute resolution and fraud detection.
Technical Information: When you access Meta88, our systems automatically log your device's IP address, browser type, operating system, pages visited within the platform and session duration. This information is used solely for security purposes, technical troubleshooting and platform performance improvements.
| Data Category | Example | Purpose of Collection |
|---|---|---|
| Registration Data | Username, phone number | Account management & verification |
| KYC Data | MyKad / Passport (if required) | Age verification & fraud prevention |
| Transaction Data | Deposit amount, payment method | Financial processing & auditing |
| Game Activity Data | Bets, results, game history | Bet processing & support |
| Technical Data | IP address, device type | Security & fraud detection |
| Communication Data | Support conversation records | Dispute resolution & service improvement |
meta88 does not collect sensitive information such as religion, ethnicity, health status, or biometric data unless explicitly required by applicable Malaysian law.
The data we collect is used exclusively for legitimate purposes necessary to operate the Meta88 platform safely and efficiently. We do not use your data for any purpose unrelated to the services you use or for which you have not given consent.
Account Management and Services: Your registration data is used to create and manage your Meta88 account, verify your identity when you log in, process deposits and withdrawals, and grant access to all available game categories — from BWF badminton betting and Malaysia Super League football to slots, live blackjack, lottery and virtual sports.
Security and Fraud Prevention: meta88 uses technical data and account activity data to identify and prevent fraudulent activity, money laundering, duplicate account ownership, and conduct that violates the platform's terms. Our automated security systems continuously monitor for suspicious activity patterns to protect all members.
Customer Support: When you contact the Meta88 support team — whether via live chat, Telegram or email — records of those conversations are retained to help resolve disputes accurately and to train our support team to deliver better service. These records are accessible only to authorised staff.
Service Communications: We use your phone number to send important account-related notifications — such as transaction confirmations, security alerts, and platform update information. These are essential service communications required to keep your account running securely.
Promotional Communications (with consent): If you have agreed to receive promotional communications, we may send you information about new bonuses, special promotions and exclusive offers relevant to the game categories you are interested in. You may withdraw this consent at any time through your account settings or by contacting our support team.
Meta88 does not sell, rent, or share your personal data with third parties for marketing or commercial purposes. This is our absolute commitment to every member. That said, there are limited circumstances where your data may be shared with specific parties for legitimate purposes that are necessary to operate the platform.
Authorised Service Providers: meta88 works with a number of third-party service providers that help us operate the platform — including payment gateway providers for processing transactions via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX; gaming software providers that power our slots and Live Casino; and technology infrastructure service providers. All these providers are bound by confidentiality agreements that prohibit them from using your data for any other purpose.
Legal Requirements: Where meta88 is required by Malaysian law, a court order, or a directive from a competent authority to disclose personal data, we will comply with that obligation. We will endeavour to notify you of any such disclosure where the law permits us to do so.
Fraud and Financial Crime Prevention: meta88 may share certain information with law enforcement agencies or fraud prevention organisations where there is strong evidence that an account is involved in unlawful activity, such as money laundering or fraud that affects other members.
meta88 Guarantee: We have never and will never sell or share our members' personal data with marketing companies, advertisers, or data brokers. Your data belongs to you — we simply safeguard it on your behalf.
| Third Parties | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment Gateway | Deposit & withdrawal processing | Transaction information only |
| Game Providers | Game delivery (slots, casino) | Anonymised player ID |
| Malaysian Authorities | Legal compliance | By court order only |
| Cloud Infrastructure | Secure data storage | Fully encrypted data |
Meta88 invests seriously in security infrastructure to ensure every member's personal data is protected from unauthorised access, data breaches, and cyber threats. We employ the latest security technologies, on par with leading financial institutions in Malaysia.
256-bit SSL Encryption: All communications between your device and meta88's servers are protected by 256-bit TLS/SSL encryption. This means every piece of information you transmit — including login credentials, transaction details, and other personal data — cannot be intercepted or read by unauthorised parties while in transit.
Two-Factor Authentication (2FA): meta88 offers two-factor authentication for all accounts. When 2FA is enabled, logging into your account requires an additional verification code sent to your registered phone number — providing an extra layer of protection even if your password is compromised. We strongly encourage all members to enable this feature.
Password Protection: Your account password is stored as a cryptographic hash that cannot be decrypted by anyone — including meta88 staff. If you forget your password, a secure reset process is available via your registered phone number.
24-Hour Security Monitoring: meta88's automated security system continuously monitors all account activity to detect suspicious patterns — such as login attempts from unusual locations, sudden changes to account information, or irregular transaction patterns. Any suspicious activity will trigger automatic alerts and immediate protective action.
In the event of a security incident affecting your personal data, meta88 is committed to notifying you within the timeframe prescribed by Malaysia's PDPA 2010 and to taking all necessary remedial action promptly.
Meta88 uses cookies and similar tracking technologies to keep the platform running smoothly, deliver a more personalised experience, and understand how members use our platform. Cookies are small text files stored on your device when you visit a website.
Essential Cookies (Required): These cookies are required for the Meta88 platform to function properly. Without them, core functions such as login, session management and account security cannot operate. Essential cookies cannot be disabled without affecting platform functionality.
Performance Cookies (Optional): These cookies help us understand how members use the platform — which pages are visited most often, how long members spend in particular sections, and where they encounter issues. This information is used to continually improve the meta88 platform for a better experience for all members.
Functional Cookies (Optional): These cookies store your personal preferences — such as your selected language, display settings, and game preferences — so you do not need to reconfigure them each time you log in to meta88.
You can manage or disable optional cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and your overall experience on the meta88 platform.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| User Sessions | Keeping you logged in | Until logout | |
| CSRF Security Token | Preventing CSRF attacks | Until logout | |
| Language Preference | Saving your language preference | 1 year | |
| Platform Analytics | Understanding platform usage | 90 days | |
| Game Selection | Remembering your game settings | 30 days |
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by meta88. We fully respect these rights and provide straightforward ways for you to exercise them.
You have the right to request a copy of all personal data we hold about you. meta88 will process such requests within 21 business days from the date a complete request is received.
If your personal data is inaccurate or out of date, you have the right to request a correction. You can update your basic account information directly through your account settings, or by contacting our support team.
Under certain circumstances, you may request the deletion of your personal data. Please note that we may need to retain certain data for legal compliance purposes or to resolve any outstanding disputes.
You have the right to object to the processing of your personal data for marketing purposes at any time. Upon receiving your objection, we will immediately stop using your data for that purpose.
You may request your personal data in a machine-readable format (such as CSV or JSON) for transfer to another platform. This makes it easy for you to migrate or manage your own data.
In certain circumstances, such as when a dispute arises over the accuracy of your data, you may request that we restrict the processing of your data while the matter is being resolved.
To exercise any of the rights above, please send an email to support@meta88.site with the subject line "PDPA Data Request" and clearly state the nature of your request. We will acknowledge receipt within 3 business days and resolve the request within the timeframe required by law.
Meta88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. We do not hold onto data that is no longer needed, and we have a clear, systematic data deletion procedure in place.
Active Account Data: For as long as your meta88 account remains active, we retain all relevant data to ensure you can use the platform to its full extent. This includes your registration details, transaction history, gameplay records and customer support information.
After Account Closure: When your account is closed for any reason, we retain certain data for a period determined by legal requirements — typically between 5 and 7 years for financial and transaction records, in line with Malaysian banking and tax regulations. Any data that is no longer required for legal purposes will be deleted or anonymised.
Technical Data & Logs: System logs and technical data are typically retained for 90 days for security and troubleshooting purposes, after which they are automatically deleted.
Secure Deletion Procedure: When data is deleted, we apply secure erasure methods that ensure the data cannot be recovered. For data held in physical format (where applicable), secure destruction procedures are followed in line with industry standards.
| Data Category | Retention Period | Justification |
|---|---|---|
| Registration & account data | For the duration of the active account + 7 years | Audit & legal requirements |
| Financial transaction records | 7 years from the transaction date | Compliance with Malaysian financial regulations |
| Game records & betting history | 5 years from the date of transaction | Dispute resolution & auditing |
| Customer support records | 3 years from the date of interaction | Dispute resolution |
| Technical & security logs | 90 days | Security monitoring |
| Optional cookie data | Based on cookie settings (30–365 days) | User experience improvement |
Meta88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Members will be notified of any material amendments via an in-platform notification or a message to their registered phone number at least 7 days before the amendment takes effect.
The version of the Privacy Policy currently in force is the version displayed on this page. The "Updated" date at the top of this document will always reflect the date of the most recent amendment. Your continued use of the meta88 platform after any amendment takes effect will be considered your acceptance of the revised Privacy Policy.
Contact Our Data Privacy Officer: If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact us through any of the channels below. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
For official complaints relating to personal data protection in Malaysia, you may also contact Department of Personal Data Protection (JPDP) operating under the Ministry of Communications and Digital Malaysia. meta88 will cooperate fully with any official investigation by the JPDP.
Not just promises on paper — these are concrete steps we take every day.
All data transmitted between your device and the meta88 platform is protected by 256-bit SSL encryption — the same technology used by Maybank, CIMB, and other leading Malaysian financial institutions. Your information cannot be intercepted in transit.
Only meta88 staff who genuinely require access to your data — such as our customer support and security teams — are permitted to view that information. All access is automatically audited and logged to prevent any misuse.
Meta88 operates in full compliance with Malaysia's Personal Data Protection Act 2010. This means you have the legal right to access, correct, and delete your data — rights we honour without question.
Meta88 has never and will never sell, rent, or share member personal data with marketing companies or third-party advertisers. This is an unconditional commitment we have upheld since the very first day this platform launched.
In the event of any security incident that could potentially affect member data, meta88 has a clear and swift incident response procedure in place — including prompt notification to affected members and a structured recovery process.
You have full control over your data at meta88 — from opting out of promotional communications to exercising your right to access, correct, or delete your personal data at any time. Your privacy, your control.
Over 250,000 Malaysian members trust Meta88 — not just for our competitive odds and diverse game selection, but because they know their data is taken seriously and kept secure. Register for free today and claim a welcome bonus of up to RM 888.
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